Quality

Quality is integral to all our processes and is critical to our success. The key elements of our approach to Quality are based on the following principles:

 

Customer Focus

We depend on our customers and are committed to supplying a superior-quality service. We thrive to exceed our customers’ expectations.

 

Leadership

The Management Team drive compliance with all statutory, regulatory, legislative and contractual requirements. We will provide an internal environment in which our people are fully involved in achieving our quality objectives.

 

Engagement of People

We aim to recruit & retain highly motivated, competent people. People are our most important resource and we encourage full involvement developing their abilities for the good of the individual and the wider team.

 

Process Approach

We manage our activities and associated resources as a series of planned processes to produce the right assembly, at the right time and with the minimum wastage. Our individual processes are structured into a documented Quality Management System.

 

Improvement

We are committed to the continuous improvement of the products and services we provide whilst also driving forward the effectiveness of our Business Management System. We set clear quality objectives and monitor our progress towards our goals.

 

Evidence Based Decision Making

We measure our performance in key activities and use the data to make informed and effective decisions on constantly improving.

 

Relationship Management

An organisation and its clients, suppliers and collaborative business partners are interdependent. We seek to develop mutually beneficial relationships to improve quality leading to greater reliability, enhanced services and increased efficiency.